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Contact Us<\/strong><\/p>\n Stoneware & Co. is dedicated to providing our customers with a superior level of service. We\u2019ve tried to anticipate all of your questions, so check our FAQ pages:<\/p>\n Still have a question? Please see below for the ways to reach the best person to assist you.<\/p>\n Questions About An Internet Order<\/strong><\/p>\n Occasionally technology doesn\u2019t work the way we expect, or want. Not to worry, we are here to help. Please email us at\u00a0retail@louisvillestoneware.com<\/a>.<\/p>\n Questions About An In-Store Order<\/strong><\/p>\n In-store orders may include personalized, out-of-stock inventory and paint your own pottery \u2013 any transaction you completed in the store.<\/p>\n Our Retail Staff always enjoys visitors, but if you don\u2019t have time to visit us in person and simply have a question about your order, please email us at\u00a0retail@louisvillestoneware.com<\/a>.<\/p>\n Questions About Gift Registry<\/strong><\/p>\n Have questions about your Gift Registry or buying a gift off of someone else\u2019s registry? Contact our gift registry consultants, please email us at\u00a0retail@louisvillestoneware.com<\/a>.<\/p>\n Questions About A Phone Order<\/strong><\/p>\n Did you place your order over the phone and now have a question about your order? Please email us at\u00a0retail@louisvillestoneware.com<\/a>.<\/p>\n Questions About Corporate Orders<\/strong><\/p>\n Did you or your company place a custom corporate order? Please contact Business Development, David McGuire at 502-582-1900 or dmcguire@louisvillestoneware.com<\/a>. We are here to help you Monday \u2013 Friday 10 am to 4 pm (Eastern)<\/p>\n Stoneware & Co. has a team dedicated to helping you create awards, employee recognition gifts, client gifts, commemorative items or custom holiday pieces.<\/p>\n Our team will work with you through the entire order process, which takes about 60-90 days from beginning to end. A set-up fee of $45 is charged for custom corporate orders of 30 more. Price point discounts begin with orders of 50+ pieces.<\/p>\n Our team will help you select an item within your price point. Choose a Stock Item Shape (like plates and mugs) for no charge. If you select a unique, Non-Stock Item such as having your logo custom embossed or a custom shape made there will be a fee based on the intricacy of the mold that needs to be made.<\/p>\n Once you\u2019ve selected the item shape that suits your needs, our artists will take your high-res logo and make it compatible with our process. Although we have nearly 60 glaze colors to choose from, we are unable to match Pantone colors.<\/em> Within a few days a black and white rendering of your piece will be emailed to you for approval.<\/p>\n Once the drawing is approved, a sample will be created, painted and fired for your approval. We typically have the sample ready for you in 5 business days. If additional drawings or samples are needed there will be additional Sample and Art Time Charges. We will not begin production until you are completely satisfied with, and have approved, your sample.<\/p>\n At the time of approval, payment is due as follows on custom orders:<\/p>\n\n
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How Does It Work?<\/strong><\/p>\n